We offer career opportunities in which everyone can learn and grow with the organisation.
Make your mark in the automotive industry - challenge yourself with a rewarding career at Isuzu. If you're up for it, apply now for these positions available:
CUSTOMER RELATIONS DEPARTMENT
EXECUTIVE
Petaling Jaya
Responsibilities:
- Attend, handle, manage and resolve customer enquiries/requests/complaints professionally and efficiently
- Liaise and follow-up with dealers or relevant employees and departments within the organization regarding customer enquiries
- Ensure all calls are logged into the system in a timely manner and monitor all calls and complaints until closure
- Generate customer service related reports daily, weekly and monthly
- Assist in conducting ad hoc customer service satisfaction programmes such as internal surveys, updating customer database, collecting customer feedback, etc
Requirements:
- Degree/Diploma in Automotive Engineering/Business Studies/Marketing or a related discipline
- Minimum 6 months experience in customer service or in a call centre, preferably in the automotive industry
- Excellent customer handling and communication skills
- Good listening skills, able to assess customers’ needs and wants and identify appropriate solutions
- Good analytical
WARRANTY DEPARTMENT
SENIOR EXECUTIVE/EXECUTIVE
Petaling Jaya
Responsibilities:
- Advise dealers on technical issues/enquiries
- Diagnose field technical problems properly in a timely manner
- Enhance the process flow of 'Technical Information Reports' submitted by dealers for warranty claims and verify the accuracy of problems raised
- Compile technical problems, analyse issues and initiate active communication with related parties on countermeasures and improvement plans
- Supervise the overall communication with related parties, ensure progress and update the Management on the status
Requirements:
- Degree/Diploma in Mechanical/Automotive Engineering or a related discipline
- Minimum 2 years experience in vehicle production, preferably in quality control/warranty claim or its equivalent
- Good analytical and problem-solving skills with high attention to details
SERVICE TRAINING DEPARTMENT
EXECUTIVE
Petaling Jaya
Responsibilities:
- Plan, prepare and produce training modules
- Conduct trainings on technical and non-technical subjects
- Ensure that training courses are communicated to dealers
- Conduct training evaluations to ensure the effectiveness and quality of training courses, instructors and teaching aids/materials
- Advise and guide trainers to apply training courses, observe their teaching performance on a regular basis and coach them on the application of new raining concepts and skills
- Control and manage training equipment/tools/consumables
Requirements:
- Degree/Diploma in Mechanical/Automotive Engineering or a related discipline
- Minimum 2 years experience in automotive service training for dealers and retail customers
- Broad skills
PARTS & ACCESSORIES DEPARTMENT
EXECUTIVE
Petaling Jaya
Responsibilities:
- To manage and monitor the Parts Master Data from the existing system
- Generate reports and conduct analysis
- Support dealers' enquiries and develop dealers through related trainings
- Monitor the overall day-to-day spare parts operations
- Provide support in warehouse and logistics management
Requirements:
- Degree in Information Technology/Management Information System or a related discipline
- Knowledge of SAP modules is an advantage
GOVERNMENT AFFAIRS DEPARTMENT
EXECUTIVE
Petaling Jaya
Responsibilities:
- Ensure compliance with Government departments’ requirements in the overall Company’s operations
- Handle new model introduction and prepare periodical reports and maintenance of certificates in engine inspections and CBU registrations
- Provide support and documentation of vehicle tax, insurance, statutory inspection and change of ownership
Requirements:
- Degree/Diploma in any discipline
- Minimum 1 year experience in liaising with Government departments, preferably in the automotive industry
CREDIT CONTROL DEPARTMENT
EXECUTIVE
Petaling Jaya
Responsibilities:
- Ensure adherence of credit control policies in all new credit terms released and minimize exposure of credit risk of the Company
- Execute credit control functions by attending credit control meetings, issue letters of reminder and debit notes, maintain credit files and release sales orders which are on-hold
- Review the Company's credit control procedures as well as develop and implement enhancement programmes
- Prepare reports and update the Management on the status of outstanding debts
- Review, maintain and update the AR database and credit worthiness consistently
Requirements:
- Degree/Diploma in Finance/Accounting or a related discipline
- Minimum 1 year experience, preferably in credit control administration and support
- Knowledge of SAP modules is an advantage
ACCOUNTS DEPARTMENT
SENIOR EXECUTIVE/EXECUTIVE
Petaling Jaya
Responsibilities:
- Compile and prepare annual budgets and report monthly budget variances
- Liaise with various departments on budgetary control
- Assist in updating, implementing, maintaining and introducing internal controls and systems
- Carry out cost and benefit analysis on special projects
- Assist in annual company tax submission preparation
- Assist in monthly management accounts preparation
Requirements:
- Degree or professional qualification in Finance/Accountancy
- ACCA/CIMA/MICPA finalists with 3 years experience, preferably in a manufacturing environment are encouraged to apply
- Able to work independently
- Knowledge of SAP modules is an advantage
FLEET SALES DEPARTMENT
ADMINISTRATION ASSISTANT
Petaling Jaya
Responsibilities:
- Prepare monthly sales and subsidy reports
- Prepare presentation and training materials
- Monitor the Fleet Sales Support to dealers
- Monitor the general administration of the Fleet Sales Department
- Work closely with the Marketing Communications Department in all fleet sales events
Requirements:
- Diploma in Business Administration/Marketing or a related discipline
- Experience with Government/fleet purchases, preferably in the automotive industry
- Basic accounting knowledge is an advantage
All applicants must be Malaysian citizens, dynamic and good team players with excellent interpersonal and communication skills in both verbal and written Bahasa Malaysia and English. Proficiency in Microsoft Office applications (Word/Excel/PowerPoint) is also essential.
